Delivery & Returns
Australia
3-5 working days |
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3-5 working days |
New Zealand
7-10 working days |
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7-10 working days |
At MAAREE, we want you to be completely satisfied with your purchase. If you need to exchange an item or request a refund, please review the following information based on your location: UK, EU, US, or ROW (Rest of World).
Requirements for Exchanges and Refunds:
To be eligible for an exchange or refund, please ensure that:- The item has been purchased via the MAAREE website.
- The item is returned in its original condition, unworn, with tags still attached.
- The item is safely packed to avoid damage in transit.
Return Procedure:
We recommend posting your return at a location that can provide a proof of postage receipt.If you choose to organise your own postage, please use an appropriate level of tracking and insurance.
Keep your proof of postage until your return has been completed.
UK Customers
Exchanges
- Free exchanges are available if requested within 28 days of delivery.- Return labels will be provided to the customer.
Returns
- Refunds are available if requested within 28 days of delivery.- A postage and reprocessing fee of £3.95 will be deducted from the refund.
- The postage and reprocessing fee is waived if the customer chooses to receive a refund onto a gift card.
- Return labels will be provided to the customer.
US Customers
Exchanges
- Exchanges are not currently available in this region.Returns
- Refunds are available if requested within 28 days of delivery.- The customer is responsible for the cost of return.
Amazon Orders
If you have bought your order through Amazon.com, your return will need to be logged in the return portal, as well as on amazon.com. Amazon will issue a pre-paid return label to you. Your refund will come from amazon.EU Customers
Exchanges
- Exchanges are not currently available in this region.Returns
- Refunds are available if requested within 28 days of delivery.- The customer is responsible for the cost of return.
ROW Customers
Exchanges
- Exchanges are not currently available in this region.Returns
- Refunds are available if requested within 28 days of delivery.- The customer is responsible for the cost of return.
Have any further questions? Please visit our FAQs page.
Delivery Information
- Standard Tracked Delivery - 2-3 working day - £3.50 or Free Over £75
- DPD Courier - 1 working days - £6.50
Please note that our fulfilment houses are not open on weekends and orders will be processed the following working day if placed after 3pm.
- Priority Tracked - 3-5 working days - $9.95
- Standard Tracked - 7-10 working days - $6.95 or Free Over $100.00 USD
Please note that out warehouses are not open on weekends and orders will be processed the following working day if placed after 3pm.
- Priority Tracked - (3-5 working days) - €8.95 EUR
- Standard Tracked - (7-10 working days) - €5.95 EUR
Deliveries to the EU will NOT be subjected to any additional Duties & VAT charges on arrival.
Please note that out warehouses are not open on weekends and orders will be processed the following working day if placed after 3pm.
Australia
- Australia Post Tracked - 3-7 working days - $12.00 AUD or Free Over $150 AUD
New Zealand
Australia Post Tracked - 7-10 working days - $22 NZD or Free Over $150 NZD
Please note that out warehouses are not open on weekends and orders will be processed the following working day if placed after 3pm.
- Standard Untracked Delivery - 10-21 working days - £3.50 - £11.00
- Tracked Delivery - 7-14 working day - £9.00 - £15.30
- Fedex Courier - 5-7 working days - £15.00 - £25.00
Some services may not be available for some ROW countries. There may also be additional Duties & VAT charges on your delivery on arrival, which you will be responsible for.
Please note that out warehouses are not open on weekends and orders will be processed the following working day if placed after 3pm.
Returns & Exchanges
To be eligible for an exchange or refund, please ensure that:
- The item has been purchased via the MAAREE website.
- The item is returned in its original condition, unworn, with tags still attached.
- The item is safely packed to avoid damage in transit.
- We recommend posting your return at a location that can provide a proof of postage receipt.
- If you choose to organise your own postage, please use an appropriate level of tracking and insurance.
- Keep your proof of postage until your return has been completed.
Please note that out warehouses are not open on weekends and exchanges will be processed the following working day.
EXCHANGES
- Free exchanges are available if requested within 28 days of delivery.
- Return labels will be provided to the customer.
RETURNS
- Refunds are available if requested within 28 days of delivery.
- A postage and reprocessing fee of £3.95 will be deducted from the refund.
- The postage and reprocessing fee is waived if the customer chooses to receive a refund onto a gift card.
- Return labels will be provided to the customer.
START YOUR RETURN OR EXCHANGE
Our US fulfilment centre is not open over the weekend. When returning parcels, please ensure a service is selected which offers a 'redelivery' option, as parcels that are sent to parcel lockers cannot be retrieved and will be returned to sender.
EXCHANGES
- Free exchanges are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
RETURNS
- Refunds are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
START YOUR RETURN OR EXCHANGE
Our EU fulfilment centre is not open over the weekend. When returning parcels, please ensure a service is selected which offers a 'redelivery' option, as parcels that are sent to parcel lockers cannot be retrieved and will be returned to sender.
EXCHANGES
- Free exchanges are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
RETURNS
- Refunds are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
START YOUR RETURN OR EXCHANGE
EXCHANGES
- Exchanges are not currently available in this region.
RETURNS
- Refunds are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
START YOUR RETURN
EXCHANGES
- Free exchanges are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.
RETURNS
- Refunds are available if requested within 28 days of delivery.
- The customer is responsible for the cost of return.